New DOT office at Royal Watler Cruise TerminalNovember 27th, 2009
The Cayman Islands Department of Tourism is improving its customer service to cruise passengers at the Royal Watler Cruise Terminal with the opening of the new Visitor Information Centre.
The office, which primarily acts as a hub for incoming passengers interested in tours, attractions and facilities on-island, boasts a striking mural of Caymanian photos representing the culture and beauty of the island.
Since the Royal Watler Cruise Terminal received its first cruise ship in October 2006, the Department of Tourism has been stationed in an old Caymanian-style temporary office in the open area. This new space offers a professional environment that not only allows guests to cool down from the heat, but moreover provides guests with a visual depiction of Cayman’s unique and diverse offerings with the anticipation that it will entice guests to experience something new.
‘The new space we have at the Royal Watler Cruise Terminal will positively impact the visitors’ experience with DOT staff when requesting information and brochures on the islands’ attractions, watersports, restaurants and everything else the Cayman Islands has to offer,’ said Racquel Brown, Manager – Tourism Development Services for the Department of Tourism.
In addition to supplying information and materials for incoming visitors, the office supports the Cruise Conversion Programme, ‘Welcome Back’, which encourages cruise passengers to return as stay-over guests. ‘Welcome Back’ will be relaunched November 2009. For the first time, the Department of Tourism has a physical and convenient location for guests to register for the programme and for staff to be able to deliver personalized service and enhance awareness about ‘Welcome Back’ to cruise passengers.